Nokia PC Phone FAQ
What is Nokia PC Phone?
The Nokia PC Phone is a service that gives you a possibility to use your Nokia mobile phone with your PC Web Browser. You can call, text and manage contacts from your phone. You can also see incoming text messages as popups and you can answer to calls.
The Nokia PC phone is a browser extension/plug-in and it works with Firefox 2.x or Internet Explorer 7.x browsers.
You are welcome to use the Nokia PC Phone service in your daily mobile communication. Use it while at work - send your SMS's from your PC qwerty keyboard. Find out who said what and when from your past SMS logs. Make calls with a simple mouse click. You can even make a call or send a text message when browsing a website that contains phone numbers; also you can store the number to your phone contacts!
What is the difference between the Nokia PC Suite and Nokia PC Phone ? Do I need both ? Does the Nokia PC Phone work without the Nokia PC Suite ?
We have wanted to focus more on the communication functions, whilst PC suite provides a broad range of applications to manage the Nokia phone.
The target for the design is that you don’t need to have a PC-suite installed. However in our tests the software works better if the PC-suite is installed with some OS/connectivity/phone combinations. You can also try to use it without and see if it works. Feedback is much appreciated
Why is the Nokia PC Phone a browser and system tray application instead of a small browser plug-in?
We thought about this and decided to include a system tray application too. The reason was that we wanted to create a new communication experience to those of us who use PC’s and a phone at the same time. We wanted to make it possible for the user to respond fast to incoming SMS’s and calls regardless of the state the user is in. A browser only approach wouldn’t have made this possible. You wouldn’t get a notification if you were using some other application than the browser.
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Why is the Nokia PC Phone a browser plug-in instead of just a small native application?
We thought between a native application and a browser based approach too. The beauty of a browser based approach is that it will be always on on people’s PC’s. You need to launch a dedicated client, but you can be pretty sure that your Web browser is always on. That’s why we preferred to go for the browser plug-in. Also, the Nokia PC Phone lets you to make calls from any Web site. Check that out! When you browse in the Web, you can always switch to use your Nokia phone. This wouldn’t have been possible with a small native app. What do you think? Please let us know at http://www.nokia.com/betalabs/pcphone/feedback.
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What is the difference between the Mobile Web server and Nokia PC Phone?
Mobile web server is in the phone. This is not. We try to minimize installations to the mobile phone as that is easier to the greater public. Also, all traffic between the browser and phone is over a local free of charge bearer. The Mobile Web Server relies on 3G packet data.
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Getting started
Installing Nokia PC Phone
Find out the requirements for your PC and what phones are supported by the Nokia PC Phone at http://pcphone.nokia.com/requirements.html
Please read the installation instructions at http://pcphone.nokia.com/howtoinstall.html and download the Nokia PC Phone software installation package from http://www.nokia.com/betalabs/pcphone to your PC, and launch it.
We recommend that you consult also the release note http://pcphone.nokia.com/releasenote.html.
Reporting a problem
You can always send us feedback. Visit our website at http://www.nokia.com/betalabs/pcphone/feedback.
Using Nokia PC Phone
After installation, start your browser and click the Nokia PC Phone icon 
at the upper right corner of your browser. You will be asked to connect your phone.
Follow the instructions given to you. You can use either a Bluetooth connection or USB cable, depending on your PC and phone model. Read http://pcphone.nokia.com/requirements.html to find out which connections can be used.
After you have connected your phone successfully just use it.
You will notice that the Nokia PC Phone retrieves your phone contacts automatically and they appear on your PC screen. Also, the SMS and call logs are imported and stored on your PC.
Click the tabs to start using the SMS and calling functions, and read the SMS and call logs of the Nokia PC Phone.
We recommend you to connect your phone with Bluetooth. Pair your PC to your phone as a trusted device, and leave the Bluetooth on. You will find this function in your Nokia phone Bluetooth connectivity menu. When the PC is a trusted device, you can use the Nokia PC Phone always when you are by your PC and your phone will automatically connect with your PC.
Remember: help is always available, just press the help button 
How do I disconnect my phone?
Please go to Program files/Nokia/Nokia PC Phone and launch the GetConneted.exe. You can unpair your phone here.
How to call my friends or send them SMS's?
Simply connect your Nokia phone to your PC, select a friend from the contact list and click the call icon.
Your phone will call your friend and you can use your mobile phone to talk.
Sending an SMS is very easy. When you open the Nokia PC Phone, you will find it opens in the SMS feature by default. Select your friend into the To-field from your contacts, or type the mobile phone number into the field, if you don't have it stored in your contacts. Type the SMS body text and send away the message.
You'll find all the information in the service that you need.
How to call ("click-to-call") from a Website?
You will notice that the browser underlines phone numbers on screen and when you move mouse over the number it will be highlighted. Clik it to make a call make the call. Your phone will call the number and you can use your mobile phone to talk … just remember to pick up your phone!
You will enjoy most click-to-call, when you use a headset or earpiece. The calls will be immediately available to you.
If I change, add, delete contact information on PC, what happens in the phone?
The same changes will be copied to the mobile phone too when the phone is connected.
If I delete an SMS in the Nokia PC Phone SMS logs, what happens in the phone?
The deleted SMS will be deleted from the mobile phone too. You have also an option to delete the SMS from your phone only or PC only. The SMS is deleted from the phone when the phone is connected.
If I delete an SMS in my mobile phone, what happens in the Nokia PC Phone?
If that message was earlier copied to the Nokia PC Phone SW, it will remain in the Nokia PC Phone SW.
If you hadn't connected you phone to the Nokia PC Phone after you had received the message, it will never appear in the Nokia PC Phone SW
Can I access my phone contents from any PC and from any Web browser?
No. You can only access your Nokia phone from your PC where you installed the Nokia PC Phone software.
Are the messages or contacts stored on a Web site somewhere? Can I access them with any Web browser?
No they are not. Your contacts, call and SMS log is stored on the PC that you use.
If you consider accessing your contacts, call logs and SMS logs is important from any web browser, please send us feedback at http://www.nokia.com/betalabs/pcphone/feedback. We are happy to include stuff that matter on our roadmaps.
Can I download my SMS logs to my PC?
Yes you can. When connected, the Nokia PC Phone downloads SMS's from your mobile phone and stores them on the PC. They will stay there in an archive even if you delete the messages from the mobile phone.
A perpetual SMS archive is fantastic for many things! Store the SMS's related to work, personal hobby or those precious messages with your significant other. You can always check them out later with the Nokia PC Phone.
We will be developing the SMS logs functions, output formats, search and other useful services. Please let us know (at http://www.nokia.com/betalabs/pcphone/feedback) what you would like to get. We want to develop stuff that make sense to you!
Can I download my call history to my PC?
Yes you can. When connected, the Nokia PC Phone downloads the call log history from your mobile phone and stores them on the PC. They will stay there in an archive even if the call log entry is deleted from the mobile phone.
How do I send SMS to my friends?
Select a friend from the list and select send SMS to him/her.
Or, select send SMS and select your friend to the To field of the message.
In both cases, you can then type a message and fire it away! Obviously, the message editor supports all UI routines available in a Web browser and Windows environment, including copy and paste from and to other applications.
I got a prompt of an incoming call or SMS on my PC screen, what should I do?
This is the novelty of the Nokia PC Phone software. You can remain concentrated in your work on the PC and take or reject calls without losing sight from your screen. You can take the call, after which you need to pick up the phone and use it as normal. If you are using a headset or earpiece, the call will be connected directly to it and you can start talking immediately. Fantastic!
If you don't want to take the call, you can disconnect it and reply immediately with an SMS to your friend. Simply type the SMS in the field visible in the prompt.
Same goes for SMS's. You will see an incoming message prompt on you PC. Nokia PC Phone helps you to be fast and friendly when you work with your PC.
Tip : put your mobile on silent when in meeting. You will see all incoming call and SMS prompts on your laptop. You will be able to respond to them discretely.
Can I manage my phone contacts with Nokia PC Phone?
Yes you can. You can add data to your contacts, edit and delete them. Not all contact details can be managed with Nokia PC Phone but the most important you can.
If I change, add, delete contact information on PC, what happens in the phone?
The same changes will be applied to the mobile phone too when the phone is connected.
Where are my SMSes, call logs and contacts stored in my PC?
They are on your PC (as files) and phone. You will find them in your personal folder (C:\Documents and Settings\Your Name\Application Data\Nokia\PC Phone).
If you have not given permissions for other users of your PC they are strictly your private files and cannot be used or seen by others. Your PC Phone can be used as a SMS and call log archive. You can safely delete SMS messages or call log from your phone and they are still visible in Nokia PC Phone.
How do I backup data from Nokia PC Phone?
The data is stored on your PC as files. You will find them in your personal folder (C:\Documents and Settings\Your Name\Application Data\Nokia\PC Phone). Take a backup copy of this directory to an alternate media if you need a backup.
My PC hard disk crashed. How do I restore my SMS and call log history that was only in the old PC and not in the phone any more?
If you have made a backup, you are lucky. Install Nokia PC Phone to your new PC and connect your phone. Copy the backup files from your alternate media to (C:\Documents and Settings\Your Name\Application Data\Nokia\PC Phone) before launching Nokia PC Phone.
Why Nokia PC Phone does not show my SMS messages in folders like in the phone?
We are working on this issue and plan to support folders in the future versions of Nokia PC Phone. Please let us know (at http://www.nokia.com/betalabs/pcphone/feedback) if this is important to you and for what purpose would you like to use this functionality.
Why Nokia PC Phone does not support contact groups?
We are working on this issue and plan to support groups in the future versions of Nokia PC Phone. Please let us know (at http://www.nokia.com/betalabs/pcphone/feedback) what kinds of groups you would like to manage and for what you prefer to use the group data.
How do I remove Nokia PC Phone from my PC?
If you remove the Nokia PC Phone application from your PC, you will no longer be able to access functionality delivered through Nokia PC Phone to simplify and enhance your mobile experiences. To remove the Nokia PC Phone from PC, follow the steps below:
• Press the Start button and navigate to Programs
• Scroll through the list until you find Nokia PC Phone
• Select Uninstall Nokia PC Phone
Remember that also your call and SMS history is deleted from your PC (you are asked a permission to do this), but not from your phone.
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Can I manage photos in the phonebook?
If you have stored people’s photos in your phone, they will be copied to the Nokia PC Phone. We will be working on making it possible for you to update / change / add photos from the PC to your phone too in the future releases.
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Troubleshooting
I have problems with using Bluetooth - what may be the reason?
Check out the following:
- Your PC has Bluetooth hardware and it is turned on.
- Your Nokia phone has Bluetooth and it is turned on. Use the connections / Bluetooth menu to verify this.
- Your PC matches the system requirements at http://pcphone.nokia.com/requirements.html
- Your Nokia phone and PC are paired. You need to get this done by selecting the "connect your phone"
from your Nokia PC Phone.
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I have problems to in using USB - what may be the reason?
Check out the following:
- Your USB cable is connected
- The Nokia PC Phone client installation package installed right USB drivers for detecting a mobile phone
- Your USB cable is the one supplied exactly for your mobile phone
- The USB cable is securely connected with your mobile phone
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I cannot see my contacts in Nokia PC Phone, what is wrong?
Be sure that the contacts are in your phone's memory, not in the SIM card. Nokia PC Phone does not have access to the SIM.
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I entered a lot of details in my contacts, such as postal code and city but they are lost.
Not all phones support all the details seen in Nokia PC Phone. Some phones support only 'street address' of all the address details - in that case just type the whole address to the 'street address' as one long string.
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The Nokia PC Phone is caching data when connecting (SMS’s Addresses etc). This takes a long time –how to make it faster?
The Nokia PC Phone caches all the information from your phone. This may take several minutes if you have a long history of SMS’s. We try to find a solution to make the next synchronizations faster after the initial first connection.
The selecting contacts UI in the Send SMS pane does not work properly, why?
The contact selection drop down menu in the Send SMS and call was one of the last features implemented. This misbehavior will be fixed in our next release.
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Why is the connection and data transfer speed so slow? Could it be faster?
The connection speed for the data transfer is limited by the local connectivity and the output of the phone in use. It may take several minutes to transfer a long history of SMS’s to the Nokia PC Phone. We will find a solution to make the subsequent synchronizations faster and limit it only to the most recent ones. If the phone is connected to the Nokia PC Phone when you receive a new SMS, then you will notice that there is an only minimal latency.
I am experiencing problems with placing calls and incoming pop-up alerts – what may be the reason?
The Nokia PC Phone has a pop-up for incoming SMS’s and calls. You can also place calls from the Nokia PC Phone. There is some variation in the Nokia phones in this regard and you can experience problems. Especially S60 terminals using Bluetooth connectivity are not supported. Try to use a cable instead.
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The UI has defects: how contact and their contents appear, sorting etc.
We know that there may be some inconsistencies in the UI and how contacts, phone numbers and addresses appear on the Nokia PC Phone. Special characters may cause some troubles. The reason for this is that the data structures in the phones vary to quite an extent. We are working on the issue and trying to get it fixed.
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I have trouble with my Series 60 phone ( N- or E-series ) – which models are supported?
In general only S60 3.1 (3.0 with feature pack 1) is supported. With earlier models you will see problems with received SMS and call notifications popups.
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Can I use my S60 phone over Bluetooth?
Unfortunately Bluetooth with Series 60 phones is not supported yet. You will see problems with received SMS and call notifications popups if you use Bluetooth.
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Will Infrared connectivity be supported?
We have intentionally removed Infrared support. The usability of an infrared link in daily usage will not be too great. You would end up aligning the phone with the PC. Hence, we didn’t consider it worth implementing.
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Reporting a problem
If you continue experiencing problems with some specific function, please send feedback to the Nokia PC Phone at http://www.nokia.com/betalabs/pcphone/feedback . We are glad to get feedback about possible malfunctions and loop it back to our R&D.
Most frequent questions
Some functions do not work with my phone or PC, what is the reason?
Please read the system requirements at http://pcphone.nokia.com/requirements.html
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Are there any costs?
You will end up paying for the voice traffic and text messages according to your mobile subscription plan rates.
The Nokia PC Phone uses your Nokia phone to send text messages and to call. Your phone bill will be charged for the mobile communication services that you will actually use. Contact your mobile operator if you are not sure what your phone usage costs are.
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Do I need to install something in the phone?
A small software is installed by Nokia PC Phone to Series 60 phones.
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I do not see all my SMSes or call log entries in PC Phone
Try to press "reload" button in your browser.
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If I answer a call with my phone "answer" key the call does not work (I cannot hear anything)
Some phone models behave in such a way that when the phone is connected to your PC you have to answer the call with Nokia PC Phone.
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Will Internet Explorer 6 be supported?
Unfortunately not. IE6 and IE7 are different in implementation and IE7 will be gaining ground fast. Hence, we do not plan for any backward compatibility in this respect.
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What PC configuration is compatible with the Nokia PC Phone?
See system requirements at http://pcphone.nokia.com/requirements.html
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Will the Nokia PC Phone be available on Mac?
No, we don't plan to launch it on Mac.
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What phones are compatible with the Nokia PC Phone service?
You will discover widest functional support on Nokia Series 40 phone models manufactured after January 2005.
Series 60 3.0 Feature Pack 1 phones are also supported.
See system requirements at http://pcphone.nokia.com/requirements.html
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Do you support other phones than just Nokia?
No.
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Is Nokia PC Phone VoIP?
No it is not. It is just another user interface for your mobile phone from your PC.
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Is Nokia PC Phone like Nokia Skype?
No it is not. It is just another user interface for your mobile phone from your PC.
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Can I use PC headset and mic to talk when using the Nokia PC Phone?
No you cannot. You need to use your mobile phone. However, you can use your mobile headset.
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Can I access my phone contents from any PC and from any Web browser?
No. You can only access your Nokia phone from your PC where you installed the Nokia PC Phone software.
However, if you would like to store your phone contents in a Nokia Web Service, please let us know (at http://www.nokia.com/betalabs/pcphone/feedback) about it !
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Are the messages or contacts stored on a Web site somewhere? Can I access them with any Web browser?
No they are not. Your contacts, call and SMS log are stored on the PC and phone that you use.
However, if you would like to store your phone contents in a Nokia Web Service, please let us know (at http://www.nokia.com/betalabs/pcphone/feedback) about it !
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Can I import contacts from other contact databases, like Outlook?
No at this stage we do not feature any interface to Outlook. If you think this would be great for you, please let us know at http://www.nokia.com/betalabs/pcphone/feedback. We are constantly revising our roadmaps and love to include stuff that helps our users get most out of the Nokia PC Phone service.
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How do I shut Nokia PC Phone down completely or in other words how do I uninstall Nokia PC Phone?
In your PC select Start->Programs->Nokia PC Phone->Uninstall Nokia PC Phone
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How big is the Nokia PC Phone application?
The installation package is about 30 megabytes.
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Can I use Nokia PC Suite and Nokia PC Phone at the same time?
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Wrong numbers are identified as phone numbers ( post codes, bank account numbers ) on a Web page
The plug-in identifies numeric strings and parses them according to a set of known phone number representation styles. E.g. a string of seven consecutive numbers is likely to be a phone number. A number starting with an international prefix +358 (9) 12345678 is likely to be phone number. However, large numbers or account numbers look alike. If you consider this annoying, you can turn it off on the top right hand corner of your Web browser from the menu selection of the Nokia PC Phone toolbar menu.
Can I get my contact data on a Nokia Web site instead of my own PC?
It is clear that this can evolve towards a Web service to store your contacts, SMS’s and other phone content. If you are keen to use it, please let us know at http://www.nokia.com/betalabs/pcphone/feedback.
Can you support other browsers : Opera or Safari?
Browser extensions require always some browser specific work. We have had only a limited amount of time and funds to create this. That’s why we have prioritized Firefox and IE7. Cannot tell if we will support Opera.
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Can Nokia PC Phone trigger the phone speaker on?
This would clearly be a biiig help – we thought about it and included in our original spec! The terminal API’s currently do not support it though.
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Can I use the PC speakers and mic?
We get this request quite often and understand the reason why this is the case for you guys. We don’t have a solution to it though. It is a technical challenge to convey voice through the local API’s to a PC headset. Maybe it’s worth investigating further.
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Could I send SMS’s from a command line interface ?
This is new and didn’t cross our minds. Let us think about it.
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Could the Nokia PC Phone be available on Mac or Linux?
The local connectivity libraries from a computer to the mobile phone are only available for Windows. There is no Mac or Linux support. To create the connectivity is not a trivial task either, and we don’t currently plan to support other operating systems, so sorry. We are Mac users ourselves, so we feel the pain, but cannot help it for the time being.
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How about supporting MMS?
As you see, we haven’t implemented an MMS UI yet. This is still on our drawing boards.
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It would be great to export the SMS log!
Sure. The need to export SMS logs to a file on Excel or as .txt is a recognized need. We will be working on that for the next releases.
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